In-House Interpreting Privacy Policy
This Privacy Policy details the collection, use, and disclosure practices of In-House Interpreting regarding your information (data) as you engage with our services. In-House Interpreting offers a variety of language services, including Over-the-Phone Interpreting (OPI), Video-Remote Interpreting (VRI), Voice-Over Recordings, and Translation Services. This document serves to articulate the privacy practices of In-House Interpreting.
At In-House Interpreting, we prioritize the privacy of our clients. Through this Privacy Policy, we aim to transparently communicate the nature of the information we collect, our methods of using it, the measures we implement to safeguard it, and the rights you hold concerning your client information.
Information We Collect
The information we collect through our services pertains to the intake questions requested by the client for documentation and reporting purposes. This information may include but is not limited to:
Name and contact information of the caller
Details required for the service provided, such as language needs
Other information specified by the client relevant to the service provided
Use of Information
The information collected is used to provide the requested language services and for documentation and reporting purposes. This information is used to:
Facilitate the provision of requested services
Improve service quality and offerings for the client
Compile internal reports and analysis for the client
In-House Interpreting does not use the information collected for marketing purposes or share it with any third parties for commercial use.
Protection of Information
In-House Interpreting employs a variety of security measures to protect the confidentiality and integrity of the information collected. These include physical, electronic, and managerial procedures designed to safeguard the information from unauthorized access, disclosure, alteration, and destruction.
Information Sharing
In-House Interpreting does not sell, trade, or otherwise transfer client information to outside parties. Where applicable by law, we may disclose client information, such as to comply with a court subpoena, investigations of fraud, respond to a government request, or similar legal process.
Third-Party Services and Partners
In-House Interpreting securely shares client data with third-party services or partners that are integral to providing our services. This includes technology providers, cloud services, or subcontractors necessary for the delivery of our services. Any third-party partners with whom we share data are required to uphold the same standards of data protection and confidentiality as In-House Interpreting.
Data Retention
In-House Interpreting retains data for as long as services are provided to the client. Upon conclusion of services, In-House Interpreting will retain and use your information only as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Data Breach Notification Procedures
In the event of a security incident, we will take immediate action to preserve evidence, notify relevant parties, conduct an internal investigation, cooperate with authorities, and implement measures to prevent future incidents.
Your Privacy Rights
As a client, you have the right to access, correct, or delete your information. To exercise these rights, please contact us directly. We are committed to facilitating your rights as efficiently as possible.
Children’s Privacy
In-House Interpreting services are not directed to children under 18, and we do not collect personal information regarding minors without their parental consent.
Updates to Our Privacy Policy
From time to time, In-House Interpreting may make changes to our Privacy Policy. Any updates will be communicated to ensure transparency by posting the revised Privacy Policy on our website. Additionally, we will inform you through email and/or a noticeable announcement on our services before the changes take effect. We encourage you to review our Privacy Policy for any updates regularly. The "Last Updated" date at the bottom of this Privacy Policy will be revised accordingly to reflect the latest modifications. Please note, changes to our Privacy Policy become effective once they are published on this page.
Contacting Us
If you have any privacy concerns or inquiries, please contact us at support@inhouseinterpreting.com. Our team is dedicated to addressing your questions and concerns regarding your privacy and data protection.
Last Updated: January 1st, 2024